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FRONT OFFICE BPO SERVICES
At a time when the customer is spoilt for choice, efficient call center services are a make-or-break factor for all businesses. Smart and successful organizations around the world have realized that call center / contact center outsourcing is a cost-effective option that promotes customer satisfaction and retention.
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Our Front Office Business Process Outsourcing (BPO) services are focused towards delivering outstanding results for our clients. We adapt our outsourcing services to cater to the specific needs of your business and assist you in achieving your business goals, all the while letting you take advantage of the cost-effectiveness of our services.
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​UPDATE Technologies’ robust experience in Call Center Outsourcing, enables you to delight your customers. Companies can utilize our multi-channel contact center to stay connected to their customers at all hours of the day. With our call center outsourcing services, your business can streamline the Customer Relationship Management (CRM) process to achieve a high rate of business growth and profitability.
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OUR SERVICES
Inbound Call Center
In today's competitive world, the quality of a company's inbound call center and the success of its customer service efforts are inextricably linked. Organizations must ensure that their inbound call center services are high performing.
This helps to ensure that they can respond efficiently and appropriately, to customer queries/sales calls, feedback, surveys, and other activities, which would lead to success in their sales and acquisition strategies, thus leading to revenue generation.
The challenges of maintaining an inbound call center render this impractical for many businesses; these include the costs of hiring specialized staff and maintenance of infrastructure.
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An attractive way to ensure the delivery of the highest quality of customer service is to collaborate with an experienced inbound call center service outsourcing provider.
UPDATE Technologies is an expert global IT-BPO, that has the experience, the trained staff, resources, and the technology to ensure that the inbound call center service of your organization surpasses expectations and yields desired results in the form of increased sales leads and enhanced customer relationships.
Outbound Call Center
High quality and efficient outbound call center services are critical for any business' customer service efforts.
Having such an outbound call center in place will ensure successful sales calls, follow-up on customer leads, proactive customer service, efficient execution of marketing research surveys, and other business and marketing activities, all of which are essential drivers to the marketing success of an organization.
However, establishing and maintaining an outbound call center can be formidable for an organization; it can also stretch resources, as it requires hiring skilled labor, purchasing expensive equipment and managing it. The resulting costs and diversion from core tasks can nullify the advantage.
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A great way of boosting customer service and thus business efficiency is by outsourcing the outbound call center to an established outbound call center outsourcing provider with an excellent record of accomplishment.
UPDATE Technologies, has the expertise and resources to effectively support companies in delivering excellent inbound and outbound call center customer service.
Order Management Services
There are several changes taking place in the world of business and supply chain management.
Customers now have the option of a number of order and delivery channels, global supply chains are becoming increasingly more complex, and expectations from each phase of the order process are increasing.
The entire order process from quote to fulfillment requires optimization from the organization's perspective.
Efficient order management results in cost efficiency, speedy and on-time fulfillment, increase in customer satisfaction, reduced occurrence of errors, generation of actionable insights, and educated decision-making.
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UPDATE Technologies is among the leading BPO companies and has vast experience in order management and order processing.
We provide end-to-end order management outsourcing services to enable businesses to efficiently process orders, and thereby improve sales and revenue.
Technical Support
The transaction is far from over once a sale has been made.
Providing post-purchase support to customers is a crucial aspect of the buying process and serves as a critical and valuable opportunity to develop lasting relationships with your client base.
UPDATE Technologies, is dedicated in providing Outsourced Technical Support and IT Help-desk Support Services to global clients.
Our services empower businesses to transform their customer service in such a way that it sets them apart from the competition.
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By choosing UPDATE Technologies as your Technical Support you can benefit from our comprehensive outsourced Technical Support.
Moreover as our IT Help-desk Outsourcing partner, you can avail our robust Help-desk Support Services, that will improve customer satisfaction through meeting a variety of customer needs.
Call Center Support
The delivery of excellent customer care is a critical factor in the success of any organization.
Customer service that is efficient, prompt and going beyond expectations will ensure a satisfied, happy and loyal client base, and will attract positive referrals.
UPDATE Technologies, a leading Customer Care Call Center Outsourcing Services provider, empowers your business’ customer relationship management efforts through its efficient customer services tailored for your every need.
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Live Chat Support
Live chat support is turning out to be an easy, convenient method for marketing new products and services.
It is also an efficient way to deliver timely customer service.
UPDATE Technologies has abundant experience in providing high quality contact center and customer care support services to companies across the world.
We provide efficient online live chat support outsourcing services that will assuredly raise your customer satisfaction levels.
Email Support
Maintaining continuous and unstinting communication with your clients is essential for the success of your customer relationship efforts.
Presently, Email remains one of the primary means of non-voice communication for businesses.
UPDATE Technologies, provides cost-effective email support outsourcing services to companies and organizations for their various business, customer care and marketing activities.
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We have the resources, the expertise, and the skilled personnel to deliver email support services to our clients and empower your brand building.